04/11/2008 Corporate News EN
Christian Steiner

SHS VIVEON extends risk management system at new customer Telekom Austria by adding automated decision-making processes

SHS VIVEON AG / Miscellaneous

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The issuer / publisher is solely responsible for the content of this announcement.

Martinsried (Munich), November 4th, 2008 – SHS VIVEON, a solution provider
for end-to-end customer management, has acquired Telekom Austria as a new
customer and has thus taken a first key step into the Austrian
telecommunications market. The business and IT consulting company automates
decision-making processes in Telekom Austria's credit management system.
SHS VIVEON will use its customized GUARDEAN RiskSuite software. In addition
to implementing this software, SHS VIVEON is also involved as an
integration consultant. By adding Telekom Austria, SHS VIVEON has increased
its portfolio of customers with a further key player on the European
telecommunications market.

Telekom Austria will add process automation to its existing risk management
system, thus allowing decisions to be taken faster. SHS VIVEON will supply
the software platform: GUARDEAN RiskSuite offers a system-supported
decision-making tool for managing customer risks and in future it will
control the decision-making process for new orders. The customized solution
from the GUARDEAN product family will also be used for mass customer
business in the telecommunications and financial services sectors to
automate and accelerate credit-related decision-making processes.

SHS VIVEON will be responsible for expanding Telekom Austria's credit
management services. The company is responsible for technical
implementation of the GUARDEAN RiskSuite and also for integrating this into
the existing credit management system. In addition to providing interfaces
and implementing process workflows, this also includes adjusting existing
and developing new score cards.

'Automating select credit-related decision-making processes allows us to
react more quickly and flexibly to our customers needs,' commented Gerhard
Partl, head of Credit Management Telekom Austria TA AG. 'Using GUARDEAN
RiskSuite and the associated savings in processing time will allow us to
advise our customers more effectively, offering more tailored decisions.'

'SHS VIVEON has acquired its first customer in the Austrian
telecommunications sector in the form of Telekom Austria,' commented Stefan
Gilmozzi, Member of SHS VIVEON AG's Managing Board and responsible for the
consulting business in the German-speaking region. 'This step is a key
milestone in our company's international orientation as it clearly shows
that our understanding of customer management can be used universally –
going beyond national and industry requirements.'

SHS VIVEON AG is pan-European business and IT consulting company for
customer management solutions, specializing in generating and developing
customer risk management products. The company offers market-leading
expertise in customer value and customer risk management. SHS VIVEON is a
pioneer for the convergence of these two issues – which aims to optimize
customers' and companies' value growth. Additional core competences span
all of the issues that are crucial for putting successful customer
management in place: customer interaction management, customer analytics,
customer management applications as well as business intelligence and data

The GUARDEAN product family offers process-oriented software solutions for
customer risk management. GUARDEAN integrates and automates all of the
risk-relevant customer management processes, from procuring information and
evaluating customers through to credit control. The individual solutions in
the product family are: GUARDEAN Risk Suite, GUARDEAN DebiTEX and GUARDEAN
Gateway. GUARDEAN is developed and sold by the SHS VIVEON AG's product
company, a wholly owned subsidiary of SHS VIVEON GmbH.

SHS VIVEON AG is headquartered in Martinsried (by Munich) and is listed on
the Frankfurt Stock Exchange's Prime Standard. It has four subsidiaries in
eleven locations in four European countries: SHS VIVEON GmbH (D), SHS
VIVEON Schweiz AG (CH), SHS Polar Sistemas Informáticos S.L. (E) and SHS
VIVEON Iberia S.L. (E). SHS VIVEON is one of Europe's leading customer
management providers with more than 550 employees and 150 customers in 15
countries, of which 30% are Fortune 500 International companies. SHS
VIVEON's customers include well-known customers from the financial
services, industry, retail and telecommunications sectors, including BayWa,
BMW Financial Services, Credit Suisse, DaimlerChrysler, Deutsche Telekom,
Ingram Micro, RaabKarcher, o2 Deutschland, Orange, SüdLeasing and
Telefonica. Additional information is available at:

Further information:

Matthias Seidel
Fraunhoferstraße 12
D-82152 Martinsried (near Munich)
T +49 (0) 89 747257-34
F +49 (0) 89 747257-10

04.11.2008 Financial News transmitted by DGAP

Language: English
Fraunhoferstraße 12
82152 Martinsried bei München
Phone: +49 (0)89 747-257-0
Fax: +49 (0)89 747-257-10
E-mail: investor.relations@shs-viveon.com
Internet: www.shs-viveon.com
ISIN: DE0005072409
WKN: 507240
Listed: Regulierter Markt in Frankfurt (Prime Standard); Freiverkehr
in Berlin, Hannover, München, Hamburg, Düsseldorf, Stuttgart

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