Zalando puts its trust in SHS VIVEON’s CRM expertise

Munich, December 8, 2011 – SHS VIVEON, solution provider for complete customer management, welcomes its newest customer: Zalando. SHS VIVEON is providing both conceptual and technical support to the online shop for shoes and fashion in the further development of its customer management systems. The aim is to offer Zalando’s customers an even more personalized and exclusive service.

Zalando is Germany’s largest online shoe and fashion retailer. In addition to shoes and clothes, its comprehensive product range includes exclusive accessories, beauty products and sports goods. The company focuses on an exclusive, customer-oriented shopping experience that is consistently applied across all customer contact points. In order to organize this interaction in a way that is even more flexible and personalized to the customer in the future, Zalando has decided to upgrade its customer management systems. And business and IT solution provider SHS VIVEON is assisting the company in this process.

“We have found, in SHS VIVEON, a partner who provides us with exactly the support we need to achieve our strategic corporate goals, thanks to its industry expertise in eCommerce and its comprehensive customer management know-how”, remarked Christian Pern, Head of CRM at Zalando GmbH.

Stefan Gilmozzi, CEO of SHS VIVEON AG, is delighted to have this new client on board: “Zalando is a particularly innovative and forward-looking company that shares our understanding of a holistic and personalized customer management function. We look forward to assisting Zalando in the further development of its customer management systems.”