Discover the potential of your company and customer data to intelligently control, measure, and continually improve the business processes in your company. The consistent alignment of your operational processes to your company’s strategic goals will find its equal in the SHS VIVEON Business Performance approach.

Our goal is to intelligently control your business processes through the use of our business intelligence methods with decision-relevant information. The operational processes therefore have to be aligned flexibly and rapidly with corporate strategy and company planning. Process success and thereby the success of strategic goals is, in turn, measured and permits the corporate strategy to adapt quickly to the changes in the market situation.

Together with the analytical access to the process data and its cascading consolidation to KPIs, operational processes as well as strategic goals and planning are combined in a closed control loop for management.  SHS VIVEON Business Intelligence covers the entire information pyramid of your company.

Information requirement management from SHS VIVEON identifies the technical drivers and strategic success factors for your operational and decision-making processes as well as forming the starting point for the development of a BI strategy, one that is aligned with the operational goals of the technical departments and optimally supports the company’s strategic goals. SHS VIVEON works with you to develop a BI strategy that will promote the success of your internal customers.

The potential of your customers and corporate data can only be fully leveraged if your company has a uniform BI infrastructure which covers all systems that generate customer data and ensures all departments general access to the "customer intelligence" information, analyses and reports. In cooperation with the data warehousing (DWH), BI and customer analytics competencies, the SHS VIVEON architect team handles the design and implementation of a company-wide BI architecture.

Certified Business Intelligence consultants at SHS VIVEON have the technical expertise to implement BI systems optimally into BI architecture and to exceed the expectations of internal customers with regard to the ergonomy of report presentations and report structures (in the form of report maps, cockpits as well as dashboards). From the potential analysis to the BI strategy and the implementation of BI systems, we direct BI projects to success.

Debt management is confronted with the challenge of finding a balance between the risk of bad debt loss and the future sales potential of the customer. Companies who cannot measure and assess the potential, the risk and the affinities of its customers are investing in inefficient and very costly collections processes, lose valuable customers and are not reducing the cost of debt loss.

To continually improve strategies, customized and intelligently controlled collections processes require the highest possible transparency when it comes to process performance. This does not only have to be measured in processing times and flow rate, but also in the business categories of expense and earnings.

Business intelligence consulting at SHS VIVEON creates this transparency by integrating information on customer value, the business data and the operational process data as well as by transforming these data into a process performance key figure system and making it transparent, for example, using dynamic process flow reports.