Company Profile

SHS VIVEON AG is a business and IT consulting company active throughout Europe. It contains a products unit specializing in customer risk management.

We believe the customer is a company’s most important success factor and that customer management is the central starting point for driving corporate success. Actively managing customer potentials and risks has become a decisive challenge in this process. It is our goal to ensure our customers’ corporate success by perfectly balancing sales, potentials, costs and risks. For we are convinced that by helping our customers grow their businesses and achieve success, we can do the same for our company, thus fulfilling the commitments to our shareholders.

As a complete supplier for customer management solutions, we offer our customers a product portfolio that is unique to the market and combines consulting services, software products and solutions. It covers priority topics such as customer risk, customer value and customer interaction management, customer analytics, customer management applications as well as business intelligence and data warehousing. Based on our extensive customer management expertise, in-depth sector and business process understanding as well as the use of innovative technologies, we create for our customers sustained added value and competitive advantages. To achieve this, we turn our know-how into the best-suited solutions for our customers' issues and offer them powerful, individual, customized and standard products for their customer risk and customer interaction management. When it comes to customer risk management solutions for the financial services and telecommunications sectors, SHS VIVEON has spent years making a name for itself with its own brand product: GUARDEAN, whose name now represents SHS VIVEON’s entire customer risk management product line. GUARDEAN Debitex is already a leading customer risk and credit management product for the retail and B2B market.

Our products and services are geared toward B2B and B2C medium-sized and large companies from telecommunications, financial services, industry and commerce. Currently, we are focusing our efforts on companies in the German-speaking regions (DACH) and throughout Europe as well as international companies with headquarters based in Germany, Austria and Switzerland. The SHS VIVEON Group has a customer base of over 150 customers in 15 countries. We are proud to have maintained long-term customer relationships with some of the most innovative and successful companies in Europe, including BMW Financial Services, Crédit Agricole, DAB Bank, Danone, Ingram Micro, o2, Orange, Quelle, SüdLeasing, Telefónica, Toyota Kreditbank, T-Mobile, T-Online, etc.

We are committed to continuous innovation, know-how, excellence, the highest quality and absolute customer orientation. Doing business according to these maxims fosters for us not only the trust of our customers, but also the enthusiasm of highly qualified, talented professionals and experts. We have over 260 employees who are available to our customers at eight locations in three European countries. Our employees are highly motivated when it comes to handling complex questions and effecting changes. Their ambition is to improve at what they do by working with like-minded professionals. To this end, we offer not only a challenging, innovative and dynamic working environment, we also support continuous advance developmental opportunities for our employees. We invest in continually expanding the skills and talents that they need to best look after our customers.

Our new brandline "SHS VIVEON - The Customer Management Company" explains the grouping of our entire customer management know-how. It signifies our intention of taking the leading brand name position in the European customer management market, of becoming a clearly recognizable face and helps us strengthen our market position. We distinguish ourselves not only by our product portfolio unique to the market, but also by our new striking brand image, characterized by the color green and the leitmotif of “leaves.” This expresses what we stand for in a multifaceted way: We work for our customers by adding value – like leaves on a plant. We offer solutions that are perfectly adapted to industry-specific and customer-specific issues – like the different shapes of leaves that, due to their perfect adaptation to the plant, enable it to best utilize the respective environmental conditions. And like leaves on a plant, we are strong and vital partners to our customers.

SHS VIVEON is therefore perfectly positioned as the “Customer Management Company” to successfully operate in the customer risk and customer value management growth markets and to take a leading position in these markets. Our new brand tagline is a clear and visible sign of this ambitious aspiration and the beginning of a new era in the corporate group.